Tagged “agents”
2 reports on this topic. All publications →
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Nine in Ten Firms Report No Productivity Effect From AI — and Use It 1.5 Hours a Week: The Argument Is Not About Whether AI Works
Nine in ten firms report that AI has changed nothing about their productivity. The same survey of nearly 6,000 executives found that the ones who use AI use it about 1.5 hours a week. Two controlled results sharpen the picture: consultants using AI on tasks…
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Support at the Scale of Everyone: A Self-Healing Architecture Where AI Answers In Place and One Person Approves
Customer support does not scale: double the users and you double the people answering, or the answers get slower and worse. This report describes an architecture that breaks that link, built on one structural decision — a human is spent only where a human is…
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